Protect your account
Two-factor authentication
Enable an additional verification step where supported by the client portal.
Authentic communications
Check sender details and use any available anti-phishing code. Never disclose a one-time code.
Device awareness
Review available login and device alerts and report unfamiliar activity.
Withdrawal checks
Keep identity and payment-ownership information up to date.
Secure connections
Use the correct HTTPS client-portal address and avoid shared devices for sensitive activity.
Controlled recovery
Use official support channels and complete the required identity checks.
If something looks unusual
Secure your email and client account, change a compromised password and contact the broker through the authenticated portal. Do not grant remote access to someone claiming to recover funds.
If you suspect an unauthorised withdrawal, provide the relevant reference through the official support route. Never send passwords, verification codes or private keys in an enquiry.
Feature availability
The controls described here are guidance and reference requirements. The live client portal determines which security features are available.